CHANGING OR CANCELLING ORDERS
In the first instance, if you have an issue with your order then please contact us as soon as possible.
Changes to orders, including cancelling because of an error or for a change of mind, are possible only for a limited time before your order begins processing.
The cut off to make changes to an order or a cancellation is 2 hours
A refund is only possible if changes or cancellations are requested prior to the above advised cut off times. At The Music Space’s absolute discretion we may offer a store credit for a cancellation accepted outside of these terms.
RETURNS POLICY
This policy does not limit the rights you are entitled to under Australian Consumer Law.
Returns for defective items
If there is a problem with any of the items received for your order then our Customer Care team is available to help you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. We will require evidence of the issue and may require you to return the item for assessment.
The Music Space may provide means to return an item at no cost to you or an alternate remedy. If an item is required to be returned (at no cost) it must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returns for change of mind
Before returning anything you must contact The Music Space Customer Care.
The Music Space is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items for a change of mind must be received at The Music Space in new and re-saleable condition (except where a damaged item has been accepted for return).
