RETURNS POLICY
This policy does not limit the rights you are entitled to under Australian Consumer Law.
Returns for defective items
If there is a problem with any of the items received for your order then our Customer Care team is available to help you.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If you have received an item that is incorrect, damaged or faulty please contact us as soon as possible from the time the delivery was made. We will require evidence of the issue and may require you to return the item for assessment.
The Music Space may provide means to return an item at no cost to you or an alternate remedy. If an item is required to be returned (at no cost) it must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returns for change of mind
Before returning anything you must contact The Music Space Customer Care.
The Music Space is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items for a change of mind must be received at The Music Space in new and re-saleable condition (except where a damaged item has been accepted for return).
Where an item is returned for a change of mind without The Music Space approval, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at The Music Space, we are not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.
Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.
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